Privacy Policy

1. Introduction

GuardWatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our community security management platform, mobile applications, and website (collectively, the "Service").

By using GuardWatch, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, job title, and company information
• Community Information: Community name, address, number of units, and community details
• Resident Information: Names, contact details, unit numbers, and emergency contacts
• Visitor Information: Visitor names, contact information, and visit details
• Guard Information: Guard names, contact details, and security-related data
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• Usage Data: How you interact with our Service, features used, and time spent
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Location Data: GPS coordinates and location information (with your permission) for guard monitoring features
• Log Data: IP address, browser type, access times, and pages viewed
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To process transactions and manage subscriptions
• To send notifications, alerts, and security updates
• To facilitate visitor pass creation and management
• To enable guard monitoring and incident reporting
• To communicate with you about your account and our services
• To respond to your inquiries and provide customer support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and improve user experience
• To send marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Within Your Community

Information may be shared with authorized users within your community (community managers, guards, and residents) as necessary for the Service to function.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Email and SMS service providers
• Analytics and monitoring services

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of marketing communications
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at support@guardwatch.pro

7. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for:

• Authentication and session management
• Remembering your preferences and settings
• Analyzing usage patterns and improving our Service
• Marketing and advertising (with your consent)

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: