GuardWatch FAQ

Visitor and security management software for housing societies, gated communities and apartment complexes. Residents create QR visitor passes, guards scan them at the gate, and admins see a permanent digital log.

Society committees and HOA boards, community admins, facility managers, on-site guards, and the security companies that staff those gates.

Yes. Every society can start a 30-day free pilot. No card is needed and nothing is charged during the pilot.

No. After the pilot you choose a plan yourself.

Starter $99/month (up to 200 units, 10 guards), Professional $249/month (up to 500 units, 25 guards), Enterprise $499/month (unlimited units and guards). Prepaying for a year gets a discount.

Plans are invoiced in PKR and paid by bank transfer. GuardWatch doesn't take credit cards and doesn't auto-charge. You upload your payment proof and the team verifies it.

Online pilot signup has no setup fee and includes remote setup help. In Pakistan, optional on-site assisted onboarding is a one-time charge (Starter PKR 25,000, Professional PKR 40,000, Enterprise PKR 60,000), billed only if you choose it, when you move to a paid plan. There's no setup fee outside Pakistan.

The resident creates a pass in the Resident app, and the guest receives a unique QR, usually over WhatsApp. The guard scans it in the Guard app, the host unit is confirmed, the resident is notified, and the entry is logged.

The guard can type the pass code in manually.

Each helper gets their own Helper QR that works only during their permitted daily hours, so residents don't need to create a pass every day.

No. The apps run on existing Android phones. iOS is in development.

Usually not. Most societies use an existing Android phone at the gate.

Scanning needs a data connection to verify and log entries. Keep mobile data as a backup for when gate Wi-Fi or power drops.

Guards record shift Time IN and Time OUT in the Guard app, and every scan is tied to the guard who made it.

The Admin app and dashboard let you manage units, users and guards, view live guest and helper activity feeds, and filter logs by date, unit or guest.

Usually days once your unit list and admin contacts are ready. The exact time depends on community size. The steps are demo, configuration, guard training, resident onboarding, then go-live.

Yes. Once scanning is live the paper book isn't needed. You can keep old registers as an archive.

Yes, in transit (SSL/TLS) and at rest with the cloud hosting providers. Access is role-based.

Not yet. Neither has been started, and they'll be published on the Trust Center only once obtained.

No. Location is collected only in the guard app, with permission, and never for residents or visitors.